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About a week ago I ordered two Christmas presents, one for Jason and one for my mom, at Sears.com. The first item arrived today which was Jason's present. When I opened the bag (yes...bag), I discovered that they sent me the wrong item. It's the right brand of item, but the wrong type. So, I go online and checked my order to make sure that the mistake was on my end, which I wasn't. I then proceeded to try to talk to someone on the live help chat box thing. I told (well typed actually, but you get the idea) the person that I was sent the wrong item, he/she told me that the item was already shipped. Well, no shit Sherlock! He/she then asked me what I expected them to do. I asked who to send it back to so I could get the correct item I ordered. He/she responded that since it was shipped I could not get a refund and that I would have to either refuse the item at the time of delivery or send it back after I received it. Needless to say, I click off the chat and launched into a verbal ...

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