Product Review - JustEyeware.com

At the end of December, I was invited to check out JustEyeware.com. JustEyeware is a website/company where you can easily and quickly order regular glasses or sunglasses at discounted prices. If you have a prescription, all you have to do is enter in the info and you are good to go. If you don’t have a prescription, then you can just have plain lenses too. Surfing on the website was fun, but shipping issues and a total lack of customer service completely ruined this experience.

First off, let’s start with browsing/shopping the site. They have a large selection of lenses to choose from and I didn’t exactly know where to begin. I don’t wear prescription glasses,so I decided to look at their sunglasses selection first . . . since I don’t really need plain regular glasses. I prefer square frames, so I began my search there. Off to the side, they have a search box that allows you to easily narrow down your selections. I ran my search by square shape, full frames, and metal. That narrowed me down to 23 glasses. From there, I looked at each pair and chose the Gun Sun ($49.95 not including shipping). I picked the matte gunmetal for the frame color, then went on to select lenses.

It took me a bit to figure out how to navigate all the lens stuff. When you first click the “Select Lens” button, you are taken to a page that starts asking you how you normally use your glasses. Since I don’t really need any of that, I click on the “Lens Packages” tab, which took me to the lens types. You can pick Polar (thin & light, anti-scratch coating, 100% UV protection; $49), Transitions (transition lens, thin & light, anti-scratch coating, 100% UV protection; $79), or Basic (standard plastic lens, standard tins, anti-scratch coating; FREE). I went for the Basic being that I don’t need any of the fancy stuff, and they are just sunglasses. When you click on the Basic, you are asked to pick the lens color . . . which I choose the gray/black.

You are then taken to the prescription part, where you would enter in your info. Since I didn’t need any of that, I just left in blank. It also asked about your pupillary distance. They have an option where you can determine the measurement by using your webcam, if you have one. All you do is hold up a credit or blank card that has a black strip on the back. You allow the app to connect to your webcam, then have it take your picture while you are looking directly into the cam and holding the card up to your mouth with the strip facing the cam. You then drag the little boxes around until you have your measurements. It’s pretty quick and kind of fun. Once I got my measurement, I entered it in and then proceeded to the checkout.

I paid through PayPal. However, since my order cost nothing due to the promo code I received in order to do the review, I was forced to add in at least a penny before PayPal completed the transaction. The site says that shipping should take anywhere between 7 to 10 days, and you will get an email telling you when they are shipped. It was at this point that my shopping experience turned sour.

Immediately after the order was placed, I was taken to my members page where it shows your order status. The first thing that I noticed was that it said that my order was shipped. Hmm…okay, I’ve had stuff shipped out same day before but never the second after the order was placed. I figured that the speed was due to the fact that I wasn’t having prescription lenses being made. However, I had a nagging doubt in the back of my mind that something was messed up, but I figured that I would wait and see if I got a shipping notice in my email.

After a few days with no word, I got preoccupied with other stuff and didn’t really think about it again for at least two weeks. I had logged into Tomoson to check the status of another review product when I saw the info for JustEyeware. I checked my email and counted days, and realized that I still hadn’t gotten any type of shipping notification. When I logged into my account to check the order status, I saw that I couldn’t check it from the account dashboard. I had to click the ‘Order Status’ link at the very top of the site. I had to enter in the order number and email into a form and submit it. It came back and said that the order was complete but there was an error pulling up all the info. It said to send an email/claim ticket to their ‘help desk’ and that they would get back to me in 24 hours. I would be able to log into a separate site to check the status and leave notes to whoever took the ticket.

The first claim sat in limbo for several days. After four days of no status change, I sent in a second (Jan 18th), saying that I was reviewing the site through Tomoson and I never received my item. I told them that I never received a shipping notice and that I would at least like a shipping number so that I could track the package down. I also noted that my previous claim ticket was still in limbo. The following day, I was asked for the order number. It took six days for someone to respond back, telling me that it was shipped on the same day I ordered it. So…instant shipping? I seriously doubt the validity of that. I was told this: “As such you should have received your glasses by now. We would ask you to check with your neighbors and family members…”. He made no mention of looking up a tracking number, nor gave me one like I requested.

As tempted as I was at this point to reply with an image of a middle finger created out of text, I replied that I had checked with the neighbors and we haven’t received any type of box/package from anyone. I also mentioned about the status being questionable since it said “shipped” immediately after I ordered it. So far, I haven’t received a response, but someone has finally taken up the first claim. Unfortunately, it’s the same guy I have been dealing with.

Overall, what should have been a quick and pleasant transaction has become a frustrating mess. Their email/ticket system is completely useless. As much as I want to say that having a customer service number to call would fix it, I don’t think it would be any better being that it would probably be manned by the jerk I have been dealing with. Plus, the ‘order status’ should be displayed in the account area in the ‘recent orders’ section, along with tracking info or a number. Another thing they need to add is a ‘log out’ button. I spend over 30 minutes looking all over the place for it, and finally had to type it into the URL.

What I find really annoying is the fact that people have been commenting on how quick their items arrived on the Tomoson feedback page. I’ve been trying to look up consumer report info, but I’m finding that they won’t sign up with many of the sites. I’ve also seen several comments about defective/messed up items and how they don’t give refunds. So, I would say that this one is a “try at your own risk”. While many people love them and use them all the time, I know that I won’t be dealing with them again. I will post a follow up report if I ever hear anything back from their customer service.

I received one or more of the products mentioned above for free using Tomoson.com. Regardless, I only recommend products or services I use personally and believe will be good for my readers.

Last updated by Angela Rogers on November 17, 2015.

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