Several days ago, my parents discovered that their washing machine was leaking. The machine was over six years old so they decided it was easier and more cost effective to buy a new one. So, they went to the store they always go to when buying a major appaliance: Sears. I told my mom right away that they shuldn't go to Sears...especially after my ordeal with them last year (read here & here). They went anyway and left with a washer that my mom really didn't like...but settled for. The washer was going to be delivered today, and that's where the problem started. This is the part where I'd go into detail, but it's not my story to tell. Instead, I turn it over to my dad...or rather his email: "I am writing this in the hope that someone will actually read this and be concerned by it. So far no one that I have spoken to on the phone does, but here goes anyway. I just canceled an order for a washing machine that I purchsed last week at your store in Mesquite, TX. I cancelled ...
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Guest Article – Certified Education Makes a Difference at a Young Age
If you are fortunate enough to be a stay-at-home parent in America today, you are among the truly lucky. With thirty years of economic policies that have decimated the middle class, the majority of American households today require two incomes, meaning that young children must usually be relegated to daycare facilities or preschools.Many parents who are privileged enough to stay at home to raise their children naturally wish to take full advantage of this opportunity by attempting to give their children a head start on learning; reading to them, engaging in educational play activities, encouraging them to read, and more. Unfortunately, very few parents can do it all. This is where young children can greatly benefit from attendance at a certified day care, operated by trained, certified early childhood educators. A preschool teacher cannot replace a parent, but the experience of learning in a school setting during the early years can be a valuable supplement to a child's experience at a ...
The Great Sears Debackel…continued
Today I was finally able to get to Sears to try to get my online order straightened out after Sears.com sent me the wrong thing. Last Saturday, I attempted to go to the 'hometown' store in Rockwall, only to find out it's just a parts store and I would have to take it to Town East in Mesquite. I hate going to Town East Mall during the holidays. So, after dropping Hannah off at my parents much to the utter delight of my mom, we headed off to Mesquite. Since it was a Sunday morning, there was hardly anyone there and most of the stores weren't even open. I went up to a register and told the cashier what the issue was with the item. She looks at me and I could literally see her brain exploding while trying to computer what I just told her. Eventually she handed me off to some other girl, who said this: "We ain't got no wallets up here. You gotta go downstairs and look for it." At this point I was already getting mad, but tried to keep it cool. Jason and I went downstairs, ...
Customer Service Issues at Sears
About a week ago I ordered two Christmas presents, one for Jason and one for my mom, at Sears.com. The first item arrived today which was Jason's present. When I opened the bag (yes...bag), I discovered that they sent me the wrong item. It's the right brand of item, but the wrong type. So, I go online and checked my order to make sure that the mistake was on my end, which I wasn't. I then proceeded to try to talk to someone on the live help chat box thing. I told (well typed actually, but you get the idea) the person that I was sent the wrong item, he/she told me that the item was already shipped. Well, no shit Sherlock! He/she then asked me what I expected them to do. I asked who to send it back to so I could get the correct item I ordered. He/she responded that since it was shipped I could not get a refund and that I would have to either refuse the item at the time of delivery or send it back after I received it. Needless to say, I click off the chat and launched into a verbal ...