After waiting for nearly two hours the other night, we were finally able to reach someone at customer service. However, it was through the chat box on their website. The service rep tried whole bunch of stuff, and reset the box remotely about 4 times, but nothing worked. The BBC channel was still messed up. They scheduled a service call for someone to come out, which was for today. The tech was supposed to be out this morning between 8 and 12. It’s almost 12 now, and I’m still waiting.
The annoying part is that the channel all of a sudden started coming in again at about 9:15 this morning, which is great, but it randomly blacks out. And the audio on all the channels keeps cutting out. I already checked all the audio cables and their fine. Something is up with the box.
I was really surprised to see that someone from Suddenlink replied to the first post, offering to get any issues taken care of if we are still having problems. If no one shows up today and the audio/video issues persist, I may go ahead and contact her.