Several weeks ago, I ordered something as a Father’s Day present for Jason from OpenSky.com. I was very excited about it since it was a great deal and I knew he would love it. The item was supposed to arrive via UPS within a few days. That was on the 9th. The order was processed the next day. The next, and final, time my package was scanned was on the 14th in NY. After several days of waiting, I checked the tracking number. For a while, there was no delivery date. Then, after a few days, it said that it would be delivered by end of day on the 17th. It never showed.
The following day, I emailed UPS to find out what was going on. After waiting nearly all day, they responded that the package had not been scanned for days (which I already knew) and was mostly likely lost. I would have to contact the shipper, OpenSky, to have them open an investigation. So I emailed OpenSky and heard back from them early Monday. The customer service rep said that she had just gotten off the phone with UPS and was told that the package had been found. It was going to be delivered by the end of the day. She said that if it wasn’t, to let them know. She also gave me a $10 credit in my account to help make up for the trouble.
Well, I waited all day Monday. UPS drove by the house several times, but never stopped. So I emailed OpenSky back yesterday to let them know I never got the package. I’m waiting for a response so I know what is hapening…however, Yahoo’s email is down again so I can’t check anything.
OpenSky has been very helpful so far in getting the issue resolved, and I know it’s not their fault. UPS on the other hand…well, I don’t know. I kind of expect this kind of stuff from the Post Office. I have the feeling that someone probably dropped/crushed/destroyed the package, breaking the items I had ordered, and they tossed it without telling anyone so that he/she wouldn’t get into trouble. It’s very irritating since it was Jason’s Father’s Day present. He didn’t mind, but I’m still angry about it.