Today I was finally able to get to Sears to try to get my online order straightened out after Sears.com sent me the wrong thing. Last Saturday, I attempted to go to the ‘hometown’ store in Rockwall, only to find out it’s just a parts store and I would have to take it to Town East in Mesquite. I hate going to Town East Mall during the holidays. So, after dropping Hannah off at my parents much to the utter delight of my mom, we
headed off to Mesquite.
Since it was a Sunday morning, there was hardly anyone there and most of the stores weren’t even open. I went up to a register and told the cashier what the issue was with the item. She looks at me and I could literally see her brain exploding while trying to computer what I just told her. Eventually she handed me off to some other girl, who said this: “We ain’t got no wallets up here. You gotta go downstairs and look for it.”
At this point I was already getting mad, but tried to keep it cool. Jason and I went downstairs, where we wondered around for about 20 minutes trying to find the wallets. I gave up and walked up to another register. The girl at that one told me I’d have to just get a refund because they can’t exchange online items. She gives me a refund, minus the shipping, and says that the wallets are over by the shoes.
After another 10 minutes of looking, we finally find them by the jewlery…which is no where near the shoes. It only took me a minute to find the wallet. Jason, who by this point already knew what he was getting, said he liked it. I went up to another register and bought it. Purchasing the wallet took well over five minutes because the cashier there kept harassing me to sign up for a Sears card. I’m going to see about getting my shipping back, since it was about $7.
I’m completly done with Sears. I’m never shopping there again, no matter what. This should have been resolved the day I called, and not taken over two weeks. Hell, I should have been in and out of the store in under 10 minutes. The customer service at the store was almost as bad as the 1-800 people, and that’s their main service department for the company. That is simplely unexceptable.